Request data deletion

Send your request

For account closure, you can also follow the account-deletion instructions.

Email support@littlewheel.app with the subject “Data deletion request”. You can request deletion of support messages, other personal data, or your account. You do not need to sign in to send a request.

• Provide the email address or phone number you used with Little Wheel.
• Tell us whether your request covers your account, a particular support conversation, or specific data.
• For WhatsApp conversations, include the WhatsApp number and approximate conversation dates.

Do not send passwords, PINs, verification codes, full card details or identity documents with your initial email.

What happens next

Support will verify that the request concerns your data, clarify its scope if needed, and explain what can be deleted and what must be retained. We may ask you to confirm through an existing verified contact or your signed-in account. We will not ask for your password or PIN.

We will confirm the outcome by email. If you have not received an acknowledgement, follow up at the same address. Deleting an account does not transfer or withdraw savings; support will explain any account steps needed.

Data that may remain

Ordinary support conversation content is retained while a case is open and is deleted 90 days after closure. A verified deletion request can be considered earlier. Records needed for a documented dispute, fraud investigation or legal obligation may remain for that purpose. We will explain an applicable exception.

Financial transactions and ledger records follow separate retention requirements. Content-free technical identifiers may remain to prevent duplicate replies or reminders.

Deletion from the active service and removal from backups are separate steps. Restricted backups rotate separately; restored data must have expired records and completed deletion requests removed before support access resumes. Meta and OpenAI handle their own copies under their policies.